Have Questions? Let us answer them.
Last Modified: 3/1/2020 1:50:02 AM +00:00
Why don’t I get an email after I sign up?
GOLFNOW emails are designed to provide GOLFNOW members with the best deals currently available at courses near them, but tee time pricing and availability are limited. We work hard to make sure that all of our members have a chance to take advantage of great tee time deals, so emails are sent on a rotation that ensures everyone has an opportunity to receive our best deals. If you do not receive an email immediately after signing up, one will be arriving to you soon.
Why am I required to create a username?
We recently updated our username format requirements. As a result, those that did not comply with our updated requirements were assigned a temporary username. You may update your username at any time within your account. Usernames may be used for participation in exciting new features and programs on GOLFNOW. Please review the following username requirements: 20 characters or less
No invalid characters (i.e. &, #, %, *)
No inappropriate language
My emails are not being sent in the language I selected in my preferences – why?
Email language preference changes can take up to 24 hours to update in the system. It is possible that you might still receive emails in the original language until this update occurs.
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. The link ensures that all data passed between the web server and browser remain private. SSL is an industry standard and is used by millions of websites in the protection of their customers`online transactions.
How do I contact Customer Support?
The FAQs above are designed to help you with answers to some of our most commonly asked questions. If, however, you do not see an answer for your specific question, you can contact GOLFNOW’s customer service team. For the fastest response, use our online chat to speak directly with one of our representatives.
- Why don’t I get an email after I sign up?
How far in advance are tee times available?
Tee time availability is determined by each individual golf course on GOLFNOW. The majority of golf courses make their tee times available between five (5) and fourteen (14) days in advance. However, some golf courses may choose to make their tee times available 30 to 90 days in advance or further depending on their business practices.
Did I get the tee time?
After completing your tee time reservation, you will be shown a “Thank You” page containing the details for your reservation. Due to different systems used at various golf courses, there may occasionally be a technical issue that affects or prevents a tee time reservation from reaching the golf course or being recorded in their system. If this occurs, a GOLFNOW representative may contact you to help you find and secure a tee time reservation at the selected golf course or one nearby (depending upon availability).
Why do you offer tee times that end up not being available?
When tee times from a golf course are loaded into our system, that inventory is available. However, tee times may be sold through a number of different channels after it has been listed on GOLFNOW.
To see if a tee time is still available, simply start the booking process. Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time.
Why do tee times seem to appear and disappear?
When you click on a tee time and select the number of players, the tee time is put on hold for five (5) minutes. This allows time to complete the booking process. If you do not complete the process, the tee time will be removed from hold and reappear on the website.
How are the estimated tee time savings on GOLFNOW calculated?
To help you find the best prices on tee times at all of our golf courses, we compare the currently available rate to past purchases for the particular golf course over the previous six-month period. The strikethrough price represents the highest price other golfers have paid for a tee time at the golf course in the last six months.
Limiting the comparison window to a six-month period helps to account for changes in management, conditions and more, giving you a sense of the savings available on each tee time.
- How far in advance are tee times available?
Why is there a Pending Charge on my Credit Card?
In some instances, you may see “pending charges” during the booking process. This can occur when some banks and financial institutions place a “hold” on your card, which can be for a set amount of funds and may show as “pending” for a number of days. If this occurs, please contact your issuing bank or financial institution with questions.
Why is payment due in full for some and not for others?
In order to provide GOLFNOW members with the best prices, Hot Deals tee times available through GOLFNOW require payment in full at the time the reservation is made.
In addition, some golf courses may require partial or full payment to be made online during the reservation process. Those requirements are specific to each golf course and subject to their tee time reservation policies.
My card is good, why won’t your system accept it?
We accept Visa, MasterCard and American Express. In the U.S. only, we also accept Discover. Please check that your credit card information has been entered correctly. Double check your card number and expiration date.
What about sales tax?
Most tee time reservations do not include sales tax. However, some courses do include sales tax in the price of the tee time. If sales tax is included in the tee time you have selected, you will see the “Tax Included” icon on the specific tee time. You can also click on any tee time and check “Tee Time Details” to determine if sales tax is included. The sales tax amount is set according to the current tax rate in the state where the selected golf course is located.
Do you charge a convenience fee?
Convenience fees are charged for all tee times booked through the GOLFNOW website and mobile app. Convenience fees range from $2.49-$3.49 per player, per tee time, and are reflected in the total price of your tee time reservation at the time of checkout.
GOLFNOW VIP members enjoy waived fees on every tee time booking, all year long, as just one of the benefits of the VIP membership. Whether you book through the website, GOLFNOW app or your exclusive VIP support line, every round GOLFNOW VIPs book is fee-free.
Is the convenience fee refundable?
Convenience fees may be refunded only if the golf course is closed on the day of play and the golfer did not play.
Will I incur any currency fees related to international bookings?
Depending on your issuing bank, you may incur fees related to international transactions. Please contact your credit card provider for specific details regarding fees associated with your transaction.
- Why is there a Pending Charge on my Credit Card?
Weather and Cancellation Policy
Can I cancel my reservation?
Hot Deals tee times can be canceled but are non-refundable unless the golf course is closed on the day of play.
Tee time reservations paid at the golf course are subject to the golf course's specific cancellation policy, which can be found in your “Upcoming Reservations” page. Convenience fees will not be refunded for cancellations unless the course is closed on the day of play and the golfer did not play any part of the tee time.
Active GOLFNOW VIPs are covered under Worry-Free Tee TimesTM, which allows VIP members with accounts in good standing to modify or cancel their reservation online up to one (1) hour prior to their scheduled tee time. GOLFNOW VIP members who modify or cancel their tee time reservation within the allowed timeframe will have any prepaid amounts credited to their GOLFNOW account. You may cancel or modify up to one (1) tee time reservation per course, per day of play.
Can I change the day or time of my reservation?
All Hot Deals tee time sales are final and non-refundable unless the golf course is closed on the day of play.
To change the date or time of your reservation, you must cancel your existing tee time reservation and rebook a new tee time reservation. Tee time reservations paid at the golf course are subject to the golf course's cancellation policy, which can be found in your “Upcoming Reservations” page. Convenience fees are not refunded for cancellations or modifications.
Can I add or remove a player to my reservation?
To add an additional player to your tee time you must book another reservation for the same tee time (subject to availability). Prices for tee times can vary and are not guaranteed to be the same as the price at which the original tee time reservation was made. New reservations cannot be price matched to old and existing reservations.
To remove a player from your reservation, go to your “Upcoming Reservations” page and click “Modify Players or Cancel” on the reservation you would like to modify. Select the number of players you wish to remove from your reservation and a reason, then click “Submit Cancellation.” Please note that convenience fees and Hot Deals tee times are non-refundable unless the course is closed on the day of play.
What is your weather policy?
Any unplayed reservation can be cancelled and refunded if the golf course is confirmed to be closed on the day of play. To confirm the golf course is closed, a GOLFNOW representative must call the golf course. Closure is at the discretion of the golf course, not the golfer. To be eligible to receive a refund if the course is closed, you must still have the tee time reservation on the day of play.
Hot Deals reservations are non-refundable once your round has begun.
Tee time reservations paid at the golf course adhere to the golf course’s rain check policy once the round has begun. Please see the golf course pro shop to be issued a potential rain check.
Active GOLFNOW VIPs are covered under Worry-Free Tee Times™ allowing members to modify or cancel their reservation online up to one (1) hour prior to their scheduled tee time, and be fully credited for any prepaid amounts to their GOLFNOW account. Only one cancellation or modification per course, per reservation, per play date is permitted; this includes a reduction in the number of golfers in a tee time reservation. If the tee time reservation is within one hour of time of play and the golf course is closed, please contact a GOLFNOW representative.
What are Worry-Free Tee Times?
Worry-Free Tee Times™ are an exclusive benefit offered to active GOLFNOW VIP members. GOLFNOW VIPs may cancel or modify their reservation online at least one (1) hour prior to their scheduled tee time, for any reason, without penalty. Any prepaid amounts will be fully credited to your GOLFNOW account. Only one cancellation or modification per course, per reservation, per play date is permitted; this includes a reduction in the number of golfers in a tee time reservation.
What is your No-Show Policy?
No-Show Policies can vary at each golf course. Most golf courses reserve the right to charge up to the full amount of the round for any golfers that do not show for a tee time reservation or who do not cancel within the golf course’s cancellation policy.
Active GOLFNOW VIPs may cancel their reservation online at least one hour prior to their scheduled tee time and will not be charged. However, if you do not cancel at least one hour prior to your scheduled tee time, the golf course reserves the right to charge up to the full amount of the round.
- Can I cancel my reservation?
Promo Codes, Rewards and Credits
When can I use my Promo Code?
Some Promo Codes have restrictions on the days and/or times when they can be redeemed. For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions associated with the code you are redeeming. For example, some Promo Codes require that you book a tee time at least three (3) days in advance for Promo Code eligibility. By way of example, for a Saturday play date you must book the tee time no later than the Wednesday prior.
Why can’t I use my Promo Code or Rewards at certain courses?
GOLFNOW has individual contracts and arrangements with each golf course listed on GOLFNOW.com and the GOLFNOW app. As a result, some golf courses can be found on the course exclusion list, meaning that some Promo Codes and Rewards Codes cannot be used at those courses. The terms of the contract with some golf courses may also prevent the use of Promo Codes on Hot Deals tee times and other tee times that have already been discounted. To see if your desired golf course does not allow the use of Promo Codes, click here.
Can I use my Rewards Codes and Promo Codes at the same time?
GOLFNOW Rewards Promo Codes are stackable and available for use with other Rewards Promo Codes at the same time. To do so, simply enter the Promo Codes you wish to use during checkout and the appropriate value(s) will be subtracted from your total amount.
Certain non-Rewards Promo Codes are also stackable, meaning that they can be combined with Rewards Promo Codes to use toward a tee time reservation. For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions associated with the code you are redeeming.
How does GOLFNOW credit work?
GOLFNOW credits are applied to your GOLFNOW member account and can be used as a form of payment towards Hot Deals tee times and convenience fees on GOLFNOW.com or the GOLFNOW mobile app. Any credit you have will automatically be applied during the checkout process. You may choose to save your credit for a later use by unchecking the use credits box.
GOLFNOW credits expire ninety (90) days after the issue date and cannot be extended or transferred to another GOLFNOW account. GOLFNOW credits can be used as a form of payment, and they can be split to be used toward multiple transactions (if there is a remaining balance). Additionally, GOLFNOW credits may be used in combination with Promo Codes or Rewards Codes toward your reservation. To view your remaining balance or expiration date for a GOLFNOW credit, go to your account and view Payment Options.
When does my Promo Code expire?
Each Promo Code has individual Terms & Conditions. For specific restrictions affecting a Promo Code you may have, including expiration date, please refer to the Terms & Conditions associated with the code you are redeeming. Promo Codes can not be extended beyond the expiration date stated in the specific Terms & Conditions conditions that correspond to that code or offer.
Why haven’t I received the Promo Code(s) I was promised?
Promo Codes associated with a specific offer or promotion will be delivered no later than the end of the intended delivery date, which is stated in the Terms & Conditions associated with that offer. If you have not received your Promo Code by the end of the delivery date stated in the offer, contact our customer service team through online chat or by phone. Before calling, be sure to review the Terms & Conditions associated with the offer for specific fulfillment and delivery details.
- When can I use my Promo Code?
Where can I find more information on GOLFNOW Rewards?
For more information about GOLFNOW Rewards click here.
- Where can I find more information on GOLFNOW Rewards?
Where can I find more information on GOLFNOW VIP Membership?
For more information about GOLFNOW VIP click here.
- Where can I find more information on GOLFNOW VIP Membership?
Where can I buy the GOLFNOW Gift Card?
GOLFNOW Gift Cards can be purchased online at giftcard.golfnow.com. Currently, they can be delivered via email.
Where can I use the gift card?
The GOLFNOW Gift Card can be used toward any available Hot Deals tee times and transaction fees on GOLFNOW, either online at www.golfnow.com, or in the GOLFNOW mobile app.
Can I reload my GOLFNOW Gift Card?
Unfortunately, we do not allow the GOLFNOW Gift Card to be reloaded at this time.
How do I check my balance and transaction history on my GOLFNOW Gift Card?
Check your balance here.
Is a service fee charged for unused balances on the GOLFNOW Gift Card?
There is no service fee for unused balances on the GOLFNOW Gift Card.
Does the gift card expire?
No, the GOLFNOW Gift Card you purchased or received is valid for purchases until all remaining funds have been depleted from the card.
Can I get a refund on a tee time that I purchased with my GOLFNOW Gift Card?
All tee time sales are final. They are non-cancelable and non-refundable. If your greens fees are due at the golf course, we will cancel your reservation only if the golf course gives us approval to do so. Hot Deals Tee times cannot be cancelled unless the golf course is closed due to weather on the day of play. If you would like to request a change of date to your reservation, please contact our customer service team through Chat.
Can I return the GOLFNOW Gift Card that I purchased or received as a gift?
You can return the GOLFNOW Gift Card as long as you have the original email purchase receipt and no transactions have occurred on the card.
Can I give my GOLFNOW Gift Card to someone else?
The GOLFNOW Gift Card is transferable as long as no transactions have taken place. Once the gift card has been partially or fully redeemed while a user is logged in to his or her GOLFNOW account, the funds are automatically linked to the GOLFNOW account on which it was used.
Can I purchase the GOLFNOW Gift Card for any value I choose?
The GOLFNOW Gift Card is available for purchase in any amount from $10 to $500 online at giftcard.golfnow.com.
Can the remaining balance on my gift card be redeemed for cash?
Except as required by applicable law, your GOLFNOW Gift Card is not redeemable for cash.
What exactly does the recipient receive when I send an e-gift card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, which includes the recipient’s name, your name, your personalized message and the gift card account number. The email also includes instructions for how to redeem online, through our mobile app, or over the phone.
When is the e-gift card sent to the recipient?
The e-gift card is sent on the date you choose. The delivery date is pre-set to the current date.
What if I believe my e-gift card was not received?
If you have confirmed the recipient's email address but the e-gift card has not been received within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If a spam filter is blocking firstname.lastname@example.org emails from getting to an inbox, the email options will need to be modified so that email@example.com emails are not considered spam.
How do I know the recipient actually received the e-gift card I sent them?
You will receive an email message confirming delivery.
Can I purchase an e-gift card outside of the United States?
At this time, e-gift card purchases can be made only with a U.S. credit card, (with a U.S. billing address). E-gift cards can be sent to any email address, and can be redeemed for any eligible purchases made in U.S. currency.
What do I do if my e-gift card is lost or stolen?
Unfortunately, we are not able to replace lost or stolen gift card balances. Please protect your GOLFNOW Gift Card and treat it as you would cash.
How does the "Gift this Course" option through ItsOnMe work?
GOLFNOW has partnered with ItsOnMe, a mobile gifting platform that allows you to send friends and family an e-gift card to use at their favorite golf courses.
Participating courses will display a "Gift this course" option on the course details page at GOLFNOW.com. To send a gift, simply choose the gift card option and delivery date that you want, then follow the checkout process. The recipient will be instantly notified of the gift via Facebook, email or text message, and can use their phone to redeem the gift whenever they are ready.
If you have received an e-gift card, log in to the ItsOnMe.com website or mobile app to open your gift. Select the "Redeem" button and show the gift ID number to the course. Note: these gift cards are good for redemption only at the participating golf course and can not be used directly through GOLFNOW.com or the GOLFNOW app.
For more details on ItsOnMe e-gift cards, visit their frequently asked questions here.
- Where can I buy the GOLFNOW Gift Card?
- GOLFNOW Basics
For information about your tee times or to modify your reservation, visit your Upcoming Reservations page.
For information about your tee times or to modify your reservation, visit your Upcoming Reservations page.