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Last Modified: 1/26/2021 12:59:02 PM +00:00
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    FAQs


    Can I cancel my reservation?

    Hot Deals tee times can be canceled but are non-refundable unless the golf course is closed on the day of play. To cancel your tee time, go to your View Reservations page and click “Modify Players or Cancel” on the reservation you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, then click “Submit Cancellation.”

    Tee time reservations paid at the golf course are subject to the golf course's specific cancellation policy, which can be found in your View Reservations page. Convenience fees will not be refunded for cancellations unless the course is closed on the day of play and the golfer did not play any of the tee time.

    GolfPass+ members are covered under Worry-Free Tee TimesTM, which allows GolfPass+ members to modify or cancel their reservation online up to one (1) hour prior to their scheduled tee time. GolfPass+ members will receive a GolfNow credit of your greens fees that will automatically be applied to your GolfNow account and can be found under your Account Payment options. You may cancel or modify up to one tee time reservation, per course, per day of play.

    Can I change the day or time of my reservation?

    All Hot Deals tee time sales are final and non-refundable unless the golf course is closed on the day of play.

    To change the date or time of your reservation, you must cancel your existing tee time reservation and rebook a new tee time reservation. Tee time reservations paid at the golf course are subject to the golf course's cancellation policy, which can be found in your View Reservations page. Convenience fees are not refunded for cancellations or modifications.

    Can I add or remove a player to my reservation?

    To add an additional player to your tee time you must book another reservation for the same tee time (subject to availability). Prices for tee times can vary and are not guaranteed to be the same as the price at which the original tee time reservation was made. New reservations cannot be price matched to old and existing reservations.

    To remove a player from your reservation, go to your View Reservations page and click “Modify Players or Cancel” on the reservation you would like to modify. Select the number of players you wish to remove from your reservation and a reason, then click “Submit Cancellation.” Please note that convenience fees and Hot Deals tee times are non-refundable unless the course is closed on the day of play.

    When can I use my promo code?

    Some Promo Codes have restrictions on the days and/or times when they can be redeemed (i.e. valid on play dates Monday – Thursday after 12pm). For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.

    Why is there a Pending Charge on my Credit Card?

    In some instances, you may see “pending charges” during the booking process. This can occur when some banks and financial institutions place a “hold” on your card, which can be for a set amount of funds and may show as “pending” for a number of days. If this occurs, please contact your issuing bank or financial institution with questions.

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    About Us


    GolfNow is an innovative technology company that creates seamless ways for golfers and golf courses to better connect. GolfNow operates the largest online tee-time marketplace in the world, offering 3.5 million registered golfers a variety of ways to stay connected to their favorite courses and the ability to easily book tee times online and via mobile devices any time of day. GolfPass members receive special playing perks through GolfNow, including tee time credit and rewards. GolfNow, part of the NBC Sports Group with offices in Orlando, Fla., and Belfast, Northern Ireland, also provides technology, support and marketing services to more than 9,000 golf courses in 24 countries around the world.

    Last Modified: 1/26/2021 12:59:01 PM +00:00

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