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Frequently Asked Questions

LastMinuteGolfer.com and GolfNow.com Merger

GolfNow.com FAQs

 

LastMinuteGolfer.com and GolfNow.com are joining forces
LastMinuteGolfer.com (LMG/LMTT) and GolfNow.com, the two largest online tee time services in North America, are coming together under the GolfNow.com name to offer you the most robust online tee time booking experience available. LastMinuteGolfer and GolfNow members will now have access to over 1800 golf courses in 41states and Ontario, with new courses being added daily. This change for Canada will be effective March 3rd, 2010.

 

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What does the merger mean for me?
The merging of these two brands will include improved site additions and technology to offer you the optimal online booking experience. Changes to how you book tee times, your LMG account and Frequent Golfer Yards are outlined below. If you are unable to find the answer to your question or have additional questions or comments regarding any of these changes, your account or your yardage, please contact our customer service by clicking here or by calling 1-800-767-3574. As we rollout additional enhancements, we will send you updates so that you’ll always be the first to know.

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What is happening to the LMG site?
All available tee times on LMG/LMTT will now be available on GolfNow.com with the exception of Michigan, Nashville, and Alabama. GolfNow.com will allow you to search for tee times in your area and be able to play at your preferred courses. Tee time inventory will increase, giving you more options to play at the course you want, when you want, at the price you want. LMG in Michigan, Nashville, and Alabama will still book tee times through LMG.

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What happens to my personal data on LMG/LMTT?
All customer account data for Michigan, Nashville, and Alabama will remain intact and adhere to our current privacy policy. All other customer data will remain intact and adhere to our current privacy policy allowing all LMG/LMTT customers to continue to login into my.lastminutegolfer.com community site. As an LMG member, a GolfNow account will be automatically created for you using your existing LMG login information.

How will I track my handicap now?
If you currently use LMG’s Handicap feature, an account will be made for you on Golf Channel’s Game Tracker and your LMG Handicap info will be transferred. Both your GolfNow account info and Game Tracker info will be emailed to you prior to the launch of GolfNow.com/Ontario.

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Will I still be able to get Red-Flag Times?
GolfNow.com offers tee times comparable Red-Flag times and these tee times will still be identified with a “red flag” icon. Additionally, these daily specials on GolfNow.com will not only be available to you on the web, but also in a daily email during your golf season.
In Michigan, Alabama, and Tennessee, Red Flag tee times will still be available on Lastminutegolfer.com.

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Will I still get my email alerts?
As of July 27, 2009, all LMG/LMTT customers who have booked at least one tee time in the past will automatically be signed up to receive GolfNow emails. You can choose the frequency that you receive these emails, but you can always guarantee the best value of tee times will be featured in the email. You can unsubscribe at any time by either clicking on the link at the bottom of the email or by managing your email preferences in your account profile. To change the frequency of emails sent to you or to change your city, simply log in to your account and update your preferences. In the event you are not receiving GolfNow.com email, you can always sign up here.

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What happens to my LMG Frequent Golfer Yards?
GolfNow.com will be launching a new loyalty program April 2010.

For Canadian members, your Frequent Golfer Yards will be converted to GolfNow loyalty points and applied towards your GolfNow account on the launch date. GolfNow’s loyalty program will allow you to redeem free golf rounds, in addition to other offerings that will be available later in 2010.

For US members, some stipulations on yardage transfer will apply. All LMG/LMTT customers who have booked 5 times or more on LMG/LMTT between January 1, 2008 and July 26, 2009 will automatically have their existing frequent yardage banked until the 2010 launch of the new loyalty program. A booking is defined as a tee time transaction that has been successfully charged to your credit card with no cancellation. One booking can consist of a reservation for a single, twosome, threesome or foursome. Weekday pass purchases do not qualify as a booking, nor do any free rounds redeemed with Frequent Golf Yardage. In order to activate these banked frequent yards, these customers must have purchased a tee time on GolfNow.com between July 27th, 2009 and January 31, 2010. Upon booking a tee time within this timeframe, your frequent yardage will be converted into points towards the 2010 GolfNow loyalty program. In the event you are a 5+ booker and do not book a tee time within July 27, 2009 – January 31, 2009, you will have the option to contact customer service at 1-800-767-3574 after January 31, 2010 and request that your yards be converted. Manual requests to have your points converted will only be accepted after January 31, 2010 and you must fall into the exclusive category as outlined above.

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What will happen to the LMG programs like VIP Memberships, Tour Tuesdays or Dollar Per Hole Days?
All current LMG programs will cease, but GolfNow will continue to offer great leagues, tournaments, special events and contests. GolfNow will continue to work towards offering the best in golf activities that match our customer’s best interests.

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I am currently a LastMinuteGolfer.com VIP Member. What does this change mean to me?
VIP Memberships will cease except in the markets of Michigan, Alabama, and Tennessee. However, GolfNow’s emails will give you access to the best in tee time inventory directly in your inbox. Please contact customer service at 1-800-767-3574 or by clicking here if you have any questions or concerns regarding this.

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Can I change a reservation?
All tee time sales are final. They are non-cancelable and non-refundable.

If your greens fees are due at the golf course we will cancel your reservation only if the golf course gives us approval to do so.

Tee times that are 100 % prepaid cannot be cancelled unless the golf course is closed due to weather on the day of play.

If you would like to request a change of date to your reservation, please complete the online Reservation Change form.

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What is your weather policy?
If your greens fees are due at the golf course please complete the Reservation Change form and we will seek approval from the golf course in order to cancel your tee time. If approval is not given by the golf course your reservation will stand. If you paid 100 % online we will only cancel your reservation if the golf course is closed due to weather on the day of play.

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What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. The link ensures that all data passed between the web server and browser remains private. SSL is an industry standard and is used by millions of websites in the protection of their customers’ online transactions.

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Why don’t I get an email immediately after I sign up?
Our email offers usually contain the best deals, but they are limited. They are not sent to each customer every day. We follow a rotation so that everyone has an opportunity to receive our best deals. Please be patient, an offer will arrive soon.

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Why do you offer times that end up not being available?
The tee time inventory shown on the website is based on supply and demand. When tee times are loaded into our system the inventory is available, but tee times may sell through a number of different channels. To see if a tee time is still available, just start the booking process.

Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time.

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Why do tee times seem to appear and disappear?
When you click on a tee time and select the number of players, the tee time is put on hold for five minutes. This allows you time to complete the booking process. If you do not complete the process, that time will be removed from hold and appear on the website later.

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Why is payment in full required for some times and not for others?
Some tee times on our web site require full payment online, while others must be paid at the golf course. Tee times with the biggest savings require up-front online payment.

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Can I make tee time reservations by phone?
Yes, but there is an additional charge for phone bookings with a customer service agent.

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My credit card is good, why won’t your system accept it?
We only accept Visa, MasterCard, American Express and Discover. Please check that your credit card information has been entered correctly. Double-check your card number and expiration date. If that does not work, complete the Contact Us form and be sure to include the error message you are receiving.

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Did I get the tee time?
After completing your tee time purchase, you will be shown a Thank You page containing the details for your reservation. If you see that page, you have successfully booked the tee time. You will also receive an email confirmation If not, please complete the Contact Us form here.

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What about sales tax?
Most tee times do not include sales tax. However some courses do include Sales Tax in the price of the tee time. If Sales Tax is included you will see the Tax Included Icon on the specific tee time. You can also Click on any tee time, and check Tee Time Details, to determine if sales tax is included.

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Do you charge a booking fee?
Yes, a booking fee will be charged on most reservations made on our website or through our Call Center.

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Is the booking fee refundable?
Our tee times are non-cancelable and non-refundable. If the golf course is closed due to weather we will issue a refund for any fees paid online.

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How far in advance are tee times available on the website?
Most tee times are available 7 to 30 days in advance. However, there may be times from some courses available up to 90 days in advance.

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If you have any questions or comments regarding any of these changes, your account or loyalty, please contact our customer service by clicking here or by calling 1-800-767-3574.