Frequently Asked Questions
LastMinuteGolfer.com and GolfNow.com Merger
- LastMinuteGolfer.com and GolfNow.com are joining forces
- What does the merger mean for me?
- What is happening to the LMG/LMTT site?
- Can I access my personal data from LMG/LMTT on GolfNow.com?
- Can I get Red-Flag Times on GolfNow.com?
- Will I still get my email alerts?
- Can I use my LMG Frequent Golfer Yards on GolfNow.com?
- Does GolfNow.com have programs like VIP Memberships, Tour Tuesdays or Dollar Per Hole Days?
- I am currently a LastMinuteGolfer.com VIP Member? Is it still valid?
GolfNow.com FAQs
- Can I change a reservation?
- What is your weather policy?
- What is SSL?
- Why don’t I get an email immediatley after I sign up?
- Why do you offer times that end up not being available?
- Why do tee times seem to appear and disappear?
- Why is payment in full required for some times and not for others?
- Can I make tee time reservations by phone?
- My credit card is good, why won’t your system accept it?
- Did I get the tee time?
- What about sales tax?
- Do you charge a booking fee?
- Is the booking fee refundable?
- How far in advance are tee times available on the website?
LastMinuteGolfer.com and GolfNow.com are joining forces
LastMinuteGolfer.com (LMG/LMTT) and GolfNow.com, the two largest online tee time services in North America, are coming together under the GolfNow.com name to offer you the most robust online tee time booking experience available. LastMinuteGolfer and GolfNow members will now have access to over 1800 golf courses in 41 states, with new courses being added daily. This change will be effective July 27th, 2009.
What does the merger mean for me?
The merging of these two brands will include improved site additions and technology to offer you the optimal online booking experience. Changes to how you book tee times, your LMG account and Frequent Golfer Yards are outlined below. If you are unable to find the answer to your question or have additional questions or comments regarding any of these changes, your account or your yardage, please contact our customer service by clicking here or by calling 1-800-767-3574. As we rollout additional enhancements, we will send you updates so that you’ll always be the first to know.
What is happening to the LMG/LMTT site?
All available tee times on LMG/LMTT will now be available on GolfNow.com with the exception of Michigan, Nashville, Alabama and all Canadian markets. GolfNow.com will allow you to search for tee times in your area and be able to play at your preferred courses. Tee time inventory will increase, giving you more options to play at the course you want, when you want, at the price you want. LMG in Michigan, Nashville, Alabama and Canada will still book tee times through LMG.
What happens to my personal data on LMG/LMTT?
All customer account data for Michigan, Nashville, Alabama and Canada will remain intact and adhere to our current privacy policy. All other customer data will remain intact and adhere to our current privacy policy allowing all LMG/LMTT customers to continue to login into my.lastminutegolfer.com community site. All LMG/LMTT members who have booked at least one tee time since joining LMG/LMTT and do not currently have a GolfNow account, will have an account created for them on GolfNow.com. As of July 27, 2009, those members can login to your GolfNow account by using the email registered with LMG/LMTT and your current LMG/LMTT password. In the event you have never booked on LMG/LMTT, you can create a new GolfNow account upon booking your first tee time on GolfNow or at your leisure, whichever comes first.
Will I still be able to get Red-Flag Times?
GolfNow.com offers tee times comparable Red-Flag times and these tee times are identified with a “star” icon. In Michigan, Alabama, Tennessee and Canada, Red Flag tee times will still be available.
Will I still get my email alerts?
Yes. GolfNow Hot Deal emails are deployed daily with your local tee time specials for all local courses. GolfNow Hot Deal emails give you a range of courses and prices in your area, allowing you to choose and book your tee time right out of your inbox. As of July 27, 2009, all LMG/LMTT customers who have booked at least one tee time in the past will automatically be signed up to receive GolfNow emails. You can unsubscribe at any time by either clicking on the link at the bottom of the email or by managing your email preferences in your account profile. To change the frequency of emails sent to you or to change your city, simply log in to your account and update your preferences. In the event you are not receiving GolfNow.com email, you can always sign up here.
What happens to my LMG Frequent Golfer Yards?
GolfNow will be rolling out a new loyalty program in 2010 that will be more rewarding than ever. All LMG/LMTT customers who have booked 5 times or more on LMG/LMTT between January 1, 2008 and July 26, 2009 will automatically have their existing frequent yardage banked until the 2010 launch of the new loyalty program. A booking is defined as a tee time transaction that has been successfully charged to your credit card with no cancellation. One booking can consist of a reservation for a single, twosome, threesome or foursome. Weekday pass purchases do not qualify as a booking, nor do any free rounds redeemed with Frequent Golf Yardage. In order to activate these banked frequent yards, these customers must purchase a tee time on GolfNow.com between July 27th and January 31, 2010. Upon booking a tee time within this timeframe, your frequent yardage will be converted into points towards the 2010 GolfNow loyalty program. In the event you are a 5+ booker and do not book a tee time within July 27, 2009 – January 31, 2010, you will have the option to contact customer service at 1-800-767-3574 after January 31, 2010 and request that your yards be converted. Manual requests to have your points converted will only be accepted after January 31, 2010 and you must fall into the exclusive category as outlined above.
What will happen to the LMG programs like VIP Memberships, Tour Tuesdays or Dollar Per Hole Days?
All current LMG programs will cease, but GolfNow will continue to offer great leagues, tournaments, special events and contests. GolfNow will continue to work towards offering the best in golf activities that match our customer’s best interests.
I am currently a LastMinuteGolfer.com VIP Member. What does this change mean to me?
VIP Memberships will cease except in the markets of Michigan, Alabama, Tennessee and Canada. However, GolfNow’s Hot Deal emails will give you access to the best in tee time inventory directly in your inbox. Please contact customer service at 1-800-767-3574 or by clicking here if you have any questions or concerns regarding this. If you have any questions or comments regarding any of these changes, your account or your yardage, please contact our customer service by clicking here or by calling 1-800-767-3574.
Can I change a reservation?
All tee time sales are final. They are non-cancelable and non-refundable.
If your greens fees are due at the golf course we will cancel your reservation only if the golf course gives us approval to do so.
Tee times that are 100 % prepaid cannot be cancelled unless the golf course is closed due to weather on the day of play.
If you would like to request a change of date to your reservation, please complete the online Reservation Change form.
What is your weather policy?
If your greens fees are due at the golf course please complete the Reservation Change form and we will seek approval from the golf course in order to cancel your tee time. If approval is not given by the golf course your reservation will stand.
If you paid 100 % online we will only cancel your reservation if the golf course is closed due to weather on the day of play.
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. The link ensures that all data passed between the web server and browser remain private. SSL is an industry standard and is used by millions of websites in the protection of their customers’online transactions.
Why don’t I get an email immediately after I sign up?
Our email offers usually contain the best deals, but they are limited. They are not sent to each customer every day. We follow a rotation so that everyone has an opportunity to receive our best deals. Please be patient, an offer will arrive soon.
Why do you offer times that end up not being available?
The tee time inventory shown on the website is based on supply and demand. When tee times are loaded into our system the inventory is available, but tee times may sell through a number of different channels. To see if a tee time is still available, just start the booking process.
Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time.
Why do tee times seem to appear and disappear?
When you click on a tee time and select the number of players, the tee time is put on hold for five minutes. This allows you time to complete the booking process. If you do not complete the process, that time will be removed from hold and appear on the website later.
Why is payment in full required for some times and not for others?
Some tee times on our web site require full payment online, while others must be paid at the golf course. Tee times with the biggest savings require up-front online payment.
Can I make tee time reservations by phone?
Yes, but there is an additional charge for phone bookings with a customer service agent.
My credit card is good, why won’t your system accept it?
We only accept Visa, MasterCard and American Express. Please check that your credit card information has been entered correctly. Double-check your card number and expiration date. If that does not work, complete the Contact Us form and be sure to include the error message you are receiving.
Did I get the tee time?
After completing your tee time purchase, you will be shown a Thank You page containing the details for your reservation. If you see that page, you have successfully booked the tee time. If not, please complete the Contact Us form.
What about sales tax?
Most tee times do not include sales tax. However some courses do include Sales Tax in the price of the tee time. If Sales Tax is included you will see the Tax Included Icon on the specific tee time. You can also Click on any tee time, and check Tee Time Details, to determine if sales tax is included.
Do you charge a booking fee?
Yes, a booking fee will be charged on most reservations made on our website or through our Call Center.
Is the booking fee refundable?
Our tee times are non-cancelable and non-refundable. If the golf course is closed due to weather we will issue a refund for any fees paid online.
How far in advance are tee times available on the website?
Most tee times are available 14 to 30 days in advance. However, there may be times from some courses available up to 90 days in advance.