Coastal North Carolina Frequently Asked Questions
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Frequently Asked Questions

2014 GolfNow Rewards - Presented by Cleveland Golf/ Srixon FAQs


Frequently Asked Questions


Can I book my tee time over the phone?

If you would prefer booking a tee time by phone, just give us a call at 800-752-9020 8AM - 8PM (EST) 7 Days a Week.
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Can I change a reservation?

All tee time sales are final. They are non-cancelable and non-refundable.

If your greens fees are due at the golf course we will cancel your reservation only if the golf course gives us approval to do so.

Tee times that are 100 % prepaid cannot be cancelled unless the golf course is closed due to weather on the day of play.
  • If you would like to request a change of date to your reservation, please complete the online Reservation Change form.
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What is your weather policy?

If your greens fees are due at the golf course please complete the Reservation Change form and we will seek approval from the golf course in order to cancel your tee time. If approval is not given by the golf course your reservation will stand.

If you paid 100 % online we will only cancel your reservation if the golf course is closed due to weather on the day of play.

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What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. The link ensures that all data passed between the web server and browser remain private. SSL is an industry standard and is used by millions of websites in the protection of their customers`online transactions.

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Why don`t I get an email immediatley after I sign up?

Our email offers usually contain the best deals, but they are limited. They are not sent to each customer every day. We follow a rotation so that everyone has an opportunity to receive our best deals. Please be patient, an offer will arrive soon.

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Why do you offer times that end up not being available?

The tee time inventory shown on the website is based on supply and demand. When tee times are loaded into our system the inventory is available, but tee times may sell through a number of different channels. To see if a tee time is still available, just start the booking process.

Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time.

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Why do tee times seem to appear and disappear?

When you click on a tee time and select the number of players, the tee time is put on hold for five minutes. This allows you time to complete the booking process. If you do not complete the process, that time will be removed from hold and appear on the website later.

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Why is payment in full required for some times and not for others?

Some tee times on our web site require full payment online, while others must be paid at the golf course. Tee times with the biggest savings require up-front online payment.

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How can I contact Customer Service by phone?

The phone number for Customer Service is (800) 767-3574. If calling from within the United Kingdom, the phone number is 0-808-189-0524

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My credit card is good, why won’t your system accept it?

We accept Visa, MasterCard and American Express. In the U.S. only, we also accept Discover. Please check that your credit card information has been entered correctly. Double-check your card number and expiration date. If that does not work, complete the Contact Us form and be sure to include the error message you are receiving.

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Did I get the tee time?

After completing your tee time purchase, you will be shown a Thank You page containing the details for your reservation. If you see that page, you have successfully booked the tee time. If not, please complete the Contact Us form.

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What about sales tax?

Most tee times do not include sales tax. However some courses do include Sales Tax in the price of the tee time. If Sales Tax is included you will see the Tax Included Icon on the specific tee time. You can also Click on any tee time, and check Tee Time Details, to determine if sales tax is included.

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Do you charge a transaction fee?

Yes, a transaction fee will be charged on most reservations made on our website or through our Call Center.

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Is the transaction fee refundable?

Our tee times are non-cancelable and non-refundable. If the golf course is closed due to weather we will issue a refund for any fees paid online.

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How far in advance are tee times available on the website?

Most tee times are available 14 to 30 days in advance. However, there may be times from some courses available up to 90 days in advance.

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Why am I required to create a username?

We recently updated our username format requirements. As a result, those that did not comply with our updated requirements were assigned a temporary username. You may update your username at any time within your account. Usernames may be used for participation in exciting new features and programs on GolfNow. Please review the following username requirements:
  • 20 characters or less
  • No spaces
  • No invalid characters (i.e. @, #, %, *)
  • No inappropriate language

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My emails are not being sent in the language I've selected for my email language preference, why is this happening?

Email language preference changes can take up to 24 hours to update in the system. It is possible that you might still receive emails in the original language until this update occurs.
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2014 GolfNow Rewards - Presented by Cleveland Golf/ Srixon FAQs


What is the GolfNow Rewards program?

GolfNow Rewards - Presented by Cleveland Golf/Srixon is the GolfNow loyalty program that rewards golfers who make their golf reservations using GolfNow. Once a golfer has booked and played 10 reservations, they automatically become a GolfNow Rewards member and can earn additional perks and benefits in the form of free golf and discounted golf gear. The more golfers play, the more they can earn!

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Who can participate in the GolfNow Rewards program?

Any golfer located in the United States and Canada is eligible to earn benefits and perks through GolfNow Rewards - Presented by Cleveland Golf/Srixon. This program is based on your address provided in your customer account, so please make sure all your information is up-to-date by logging into your GolfNow account and updating your profile.

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What are the benefits of the GolfNow Rewards program?

The more golf you play, the faster you can earn the below benefits.

*A qualified reservation must have a greens fee value equal to or greater than $5.00 per player, may contain 1-4 players and becomes valid after play date.
** Cleveland Golf/ Srixon Reward Cards valid for 90 days and one-time use on product at Shop.Srixon.com and Shop.ClevelandGolf.com for U.S. and Canada customers only. Please allow extra time for shipments to Canada. See full terms of use.
***Deal Caddy promo codes valid for 90 days and one-time use on offers found on DealCaddy.com in the U.S. and Canada.
+GolfNow promo codes case-sensitive and valid for 90 days and one-time use on Hot Deal tee times found at GolfNow.com, excluding Myrtle Beach, S.C., and Ireland.

Questions? Visit our FAQs page or contact us at rewards@golfnow.com.
The reservation count to qualify for benefits starts over at the beginning of each year.

 

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How do I become a GolfNow Rewards member?

To become a GolfNow Rewards member, simply book your tee times at GolfNow.com or with our free GolfNow mobile app and go play! Once you reach 10 qualified reservations, you’ll automatically become a member of GolfNow Rewards. No need to sign up to be enrolled. To track your progress, log in to your GolfNow account and visit your “GolfNow Rewards” tab in the account area. From there, you can view earned promo codes along with their corresponding expiration dates.

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What is a qualified reservation?

A qualified reservation must have a greens fee amount equal to or greater than $5.00 per player. A qualified reservation may contain 1-4 players and becomes valid after play date. Certain reservations awarded with promo codes or redeemed offline through Deal Caddy may not be eligible. Please note, as long as the original value of the greens fee is greater than or equal to $5.00 per player, any promo code applied will count as a qualified reservation. Reservations refunded or cancelled after the play date due to bad weather do not qualify towards GolfNow Rewards status.

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How will I know when I’ve become a GolfNow Rewards member?

Once a golfer reaches 10 qualified reservations and becomes a member of GolfNow Rewards, they will receive an email notification from GolfNow with their first reward.

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How do I redeem my GolfNow “Hot Deals” promo code?

Your GolfNow promo code is valid for a one-time use on any of our “Hot Deals” tee times (those with an orange flame icon) for 90 days after the grant date. To see the exact expiration date, please log-in to your GolfNow account and visit your GolfNow Rewards tab. You can also now redeem your GolfNow promo code using the GolfNow mobile app for iOS and Android. The promo code is case-sensitive and applicable when booking 1-4 players. During check-out, you will see a large promo code box. Simply enter the promo code, press APPLY and your total will be adjusted. Should you have any problems redeeming your code, please contact customer support 1-800-767-3574.

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How do I redeem my Cleveland Golf/Srixon Reward Card?

To redeem your Cleveland Golf/Srixon Reward Card, visit http://shop.srixon.com or http://shop.clevelandgolf.com, and select your merchandise. Apply your code and PIN exactly as they are featured (case sensitive) during checkout. These reward cards are valid for one-time use and can only be redeemed on shipments to customers in the U.S. and Canada. Please allow extra time for shipments to Canada. To see the actual expiration date of your code, please log-in to your GolfNow profile and visit your GolfNow Rewards tab. See below for full terms and conditions.

Full Terms of Use:
Offer is valid exclusively at shop.srixon.com and shop.clevelandgolf.com using the reward card code and pin provided. Must enter the code as featured (case sensitive). Maximum value is that which is listed in the original offer email. Cleveland Golf / Srixon reward cards can be applied towards any product featured at shop.srixon.com and/or shop.clevelandgolf.com other than a gift card. Offer valid for 90 days from date of issue and is one-time use, non-transferable, stackable, has no cash value and any unused balance at the time of purchase will be forfeited. Offer is open to US and Canadian customers only and can be withdrawn or modified any anytime without notice. Canadian customers are required to order from the US site in US Currency. Lost or stolen reward cards, and codes, cannot be replaced. To redeem your reward card, enter the card number and PIN as a payment method in the billing information section of checkout. Look for messaging that says “Have a Gift / Reward Card”. Questions about use of card: Call 1-877-906-8815 or email customerservice@clevelandgolf.com.

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If I do not use my GolfNow promo code, Deal Caddy promo code or Cleveland Golf/Srixon reward card for the entire amount will there be a remaining balance?

No, all promo codes are good for one-time use only and do not carry a balance.

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Where can I find “Hot Deals” tee times to redeem my GolfNow promo code?

Please select the city on GolfNow.com in which you would like to play. Browse all “Hot Deals” tee times either by clicking on the “Hot Deals” link or by simply browsing course to course and look for the orange flame icon under the tee time. “Hot Deals” update frequently, so check often for the most current available tee times.

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I need help redeeming my GolfNow Rewards. Who should I contact?

Should you have any problems redeeming a GolfNow Hot Deal promo code, please contact customer support 1-800-767-3574. For issues redeeming Cleveland Golf/Srixon reward cards, please contact 877-906-8815. For issues redeeming a Deal Caddy promo code, please contact 1-800-332-8229.

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When can I start applying qualified reservations toward my GolfNow Rewards membership?

Any qualified reservations booked on or after Jan. 1, 2014, will apply to your GolfNow Rewards membership status after the applicable play date. Those who earned GolfNow Rewards status in 2013 will continue to receive no online fees through December 31, 2014.

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If I make a reservation in 2013 with a play date in 2014, will it count toward my GolfNow Rewards membership?

Yes, reservations booked in 2013, but played on or after Jan. 1, 2014, will be applied toward your GolfNow Rewards membership status in 2014.

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If I make a reservation in 2014 with a play date in 2015, will it count toward my GolfNow Rewards membership?

It will count toward your GolfNow Rewards membership in 2015. Reservations become qualified and applicable toward GolfNow Rewards membership after the play date.

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When will my qualified reservations be applied toward my GolfNow Rewards membership?

Qualified reservations only apply toward GolfNow Rewards membership status after the play date. Once you complete a qualified reservation, it will be reflected on your GolfNow profile page within 24 hours after your play date.

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Can I accumulate qualified reservations over multiple years to apply toward GolfNow Rewards membership?

No, all 10 qualified reservations must be played within the same calendar year to be applied toward your GolfNow Rewards membership for that year. Customers cannot accumulate qualified reservations over multiple years. At the end of the calendar year, all qualified reservations applied toward GolfNow Rewards membership for that year will expire.

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Can customers combine GolfNow Rewards membership accounts?

No, accounts cannot be combined.

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I’m a GolfNow Rewards member but I still see an amount due in “Taxes and Online Fees" during check-out. Why?

Although 2013 GolfNow Rewards members enjoy no online fees in 2014, they will still be charged taxes on reservations based upon the physical location of the golf course.

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Does a 2013 GolfNow Rewards member receive no online fees in every GolfNow market?

Yes, GolfNow Rewards members who earned full membership status in 2013 will receive no online fees in all GolfNow markets for 2014.

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Are promo codes granted by the GolfNow Rewards program transferable?

No, all promo codes issued from our GolfNow Rewards program are tied to specific customer accounts and may only be redeemed by the account holder.

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Can I split my GolfNow Buy One Get One promo code into two single reservations?

No, all promo codes must remain intact and we are unable to separate them or extend expiration dates. The GolfNow Buy One Get One promo code must be used on a Hot Deals tee time for a round of golf for two players and will discount one of the rounds in full. Promo code will only apply to 2-player reservations.

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I've surpassed the 100 qualified reservation mark, what is next for me?

Congratulations! Each calendar year the GolfNow Rewards program will reset, however, you may have the opportunity to win tournament tickets.

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How Do I Earn No Online Fees in 2014 and 2015?

If you made 10 qualified reservations in 2013 and earned GolfNow Rewards membership status for 2014, you will continue to enjoy no online fees for all of 2014, and you’ll also have the opportunity to earn even more perks and benefits. This benefit is changing for 2015, however, so no online fees will be waived beginning January 1, 2015. Golfers who did not earn GolfNow Rewards membership status in 2013 will not be able to earn no online fees.

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View 2013 GolfNow Rewards FAQs