Frequent Golfer FAQs

What is the Frequent Golfer program?

Frequent Golfer is the GolfNow loyalty program that replaces the GolfNow Rewards program. Golfers who book 10 eligible rounds on GolfNow during a calendar year are Frequent Golfers under the new Frequent Golfer program.

What are the benefits of the Frequent Golfer program?

Upon reaching Frequent Golfer status, you can book as many rounds as you like on GolfNow and pay no transaction fees. Other benefits include entries to win member exclusives, which may include:

• Discounts and coupons toward golf purchases
• Foursomes at great golf courses
• Tickets to PGA Tour events
• Bridgestone golf balls
• Fantasy golf getaways
• And other great prizes!

How do I join the Frequent Golfer program?

GolfNow registered users are automatically enrolled in the Frequent Golfer program and can book rounds toward free transactions beginning Jan. 1, 2012.

How do I become a Frequent Golfer?

There are two ways to become a Frequent Golfer.

1. Grandfathered In: A customer can be “grandfathered in” at the beginning of the program as a Frequent Golfer. The top bookers who had a high points balance in 2011 will be “grandfathered in” with Frequent Golfer status when the program launches Feb. 2.
2. Earns Frequent Golfer Status: A customer who plays 10 eligible rounds in a calendar year becomes a Frequent Golfer. (please note that only 10 rounds are required – not bookings)

What is the difference in benefits for a customer who has been “grandfathered in” versus a customer who earned Frequent Golfer status by playing 10 rounds in a calendar year?

Partial Benefit: A customer who is “grandfathered in” as a Frequent Golfer at the beginning of the program will receive a “partial benefit.” He will pay no transaction fees for all of 2012 (until midnight Pacific Time, Dec. 31, 2012). He must book and play 10 rounds during 2012 to maintain Frequent Golfer status in 2013.

Full Benefit: A customer who earns Frequent Golfer status by playing 10 rounds within a calendar year will pay no transaction fees for the remainder of that year and all of the next year. For example, if a customer becomes a Frequent Golfer in March 2012, he receives free transaction fees on eligible rounds for the rest of 2012 and all of 2013. During 2013 he must play 10 more rounds to keep the benefit in 2014. (As long as he books 10 rounds a year, he will remain a Frequent Golfer in perpetuity).

What do we mean by eligible rounds?

Certain rounds awarded with promo codes or redeemed offline through Deal Caddy may not be eligible.

If I book a foursome, do I get credit for all 4 rounds?

Yes, if you are the purchaser of a transaction, you will get credit for all rounds in that transaction. For example, if you book a foursome, all 4 rounds will be applied to your Frequent Golfer status after the play date.

When can I start applying rounds toward Frequent Golfer status?

Any eligible rounds booked on or after Jan. 1, 2012, will apply toward Frequent Golfer status after the play date.

If I book a round in 2011 and play it in 2012, will it count toward Frequent Golfer status?

? No, rounds booked in 2011 are part of the old Rewards program. Only rounds booked on or after Jan. 1, 2012, can be applied toward Frequent Golfer status.

If I book an eligible round in 2012 with a play date in 2013, will it count toward Frequent Golfer status?

Yes, it will count toward Frequent Golfer status in 2013. Rounds are applied toward Frequent Golfer status after the play date.

When will my rounds be applied toward my Frequent Golfer status?

Rounds will be applied toward your Frequent Golfer status within 24 hours after your play date. Frequent Golfer status is awarded after the play date of the tenth eligible round.

If I have 8 rounds applied toward Frequent Golfer status, and then I book a foursome, will I get free transaction fees on 2 of those rounds ?

No, a customer can only get free transactions after they have reached Frequent Golfer status. Customers reach Frequent Golfer status after the play date of their tenth round. Any rounds booked prior to reaching Frequent Golfer status will not include free transaction fees.

Once I’ve earned Frequent Golfer status, how do I maintain it?

To maintain the benefits of Frequent Golfer status, year after year, all you have to do is book ten rounds per calendar year on GolfNow.

Can I carry over rounds from year to year to apply toward Frequent Golfer status?

No, the rounds must all be played within the same calendar year to count towards Frequent Golfer status. Customers cannot accumulate rounds over multiple years. At the end of the calendar year, all rounds applied toward Frequent Golfer Status will expire.

Can customers combine Frequent Golfer accounts?

No, accounts cannot be combined.

I’m a Frequent Golfer but I still see some amount due in “Taxes and Online Fees".

Although Frequent Golfers enjoy free transaction fees, you will still be charged taxes based upon the physical location of the golf course.

Does a Frequent Golfer get free transaction fees in every GolfNow market?

Free transactions are currently not available in Wisconsin.

What happened to the old GolfNow Rewards program?

The old GolfNow Rewards program is retired as of December 31, 2011. Our new Frequent Golfer program launches on Feb. 2, 2012.

Why is GolfNow retiring the GolfNow Rewards program?

GolfNow is retiring the GolfNow Rewards program because we are launching a new Frequent Golfer program that will provide even greater benefits to our most loyal golfers. Once you qualify for status, you automatically save money on virtually every booking, as transaction fees are waived on your behalf. The more you play, the more you save, period. Plus, GolfNow will also be awarding customers a variety of golf related benefits, such as free tee times, additional discounts, and tickets to golf events. The more you play, the more opportunities you have to be awarded.

What happened to my points earned from the old Rewards program?

Your points have been retired since 1/1/2012. GolfNow users with a minimum number of points should have received an email from GolfNow that contained a code for GolfNow Green, essentially a credit that can be used at any point in 2012 against select Hot Deal inventory on GolfNow.com. Further, certain golfers with a substantial number of bookings were provided with automatic “Frequent Golfer” status in our new program. If you have further questions about your previous point balance, please email rewards@golfnow.com.