Frequenty Asked Questions
- Can I change a reservation?
- What is your weather policy?
- What is SSL?
- Why don`t I get an email immediatley after I sign up?
- Why do you offer times that end up not being available?
- Why do tee times seem to appear and disappear?
- Why is payment in full required for some times and not for others?
- Can I make tee time reservations by phone?
- My credit card is good, why won’t your system accept it?
- Did I get the tee time?
- What about sales tax?
- Do you charge a transaction fee?
- Is the transaction fee refundable?
- How far in advance are tee times available on the website?
Frequent Golfer FAQs
- What is the Frequent Golfer program?
- What are the benefits of the Frequent Golfer program?
- How do I join the Frequent Golfer program?
- How do I become a Frequent Golfer?
- What is the difference in benefits for a customer who has been “grandfathered in” versus a customer who earned Frequent Golfer status by playing 10 rounds in a calendar year?
- What do we mean by eligible rounds?
- If I book a foursome, do I get credit for all 4 rounds?
- When can I start applying rounds toward Frequent Golfer status?
- If I book a round in 2011 and play it in 2012, will it count toward Frequent Golfer status?
- If I book an eligible round in 2012 with a play date in 2013, will it count toward Frequent Golfer status?
- When will my rounds be applied toward my Frequent Golfer status?
- If I have 8 rounds applied toward Frequent Golfer status, and then I book a foursome, will I get free transaction fees on 2 of those rounds ?
- Once I’ve earned Frequent Golfer status, how do I maintain it?
- Can I carry over rounds from year to year to apply toward Frequent Golfer status?
- Can customers combine Frequent Golfer accounts?
- I’m a Frequent Golfer but I still see some amount due in “Taxes and Online Fees.
- Does a Frequent Golfer get free transaction fees in every GolfNow market?
- What happened to the old GolfNow Rewards program?
- Why is GolfNow retiring the GolfNow Rewards program?
- What happened to my points earned from the old Rewards program?
Can I change a reservation?All tee time sales are final. They are non-cancelable and non-refundable.If your greens fees are due at the golf course we will cancel your reservation only if the golf course gives us approval to do so. Tee times that are 100 % prepaid cannot be cancelled unless the golf course is closed due to weather on the day of play.
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What is your weather policy?If your greens fees are due at the golf course please complete the Reservation Change form and we will seek approval from the golf course in order to cancel your tee time. If approval is not given by the golf course your reservation will stand.If you paid 100 % online we will only cancel your reservation if the golf course is closed due to weather on the day of play. |
What is SSL?Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. The link ensures that all data passed between the web server and browser remain private. SSL is an industry standard and is used by millions of websites in the protection of their customers`online transactions. |
Why don`t I get an email immediatley after I sign up?Our email offers usually contain the best deals, but they are limited. They are not sent to each customer every day. We follow a rotation so that everyone has an opportunity to receive our best deals. Please be patient, an offer will arrive soon. |
Why do you offer times that end up not being available?The tee time inventory shown on the website is based on supply and demand. When tee times are loaded into our system the inventory is available, but tee times may sell through a number of different channels. To see if a tee time is still available, just start the booking process.Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time. |
Why do tee times seem to appear and disappear?When you click on a tee time and select the number of players, the tee time is put on hold for five minutes. This allows you time to complete the booking process. If you do not complete the process, that time will be removed from hold and appear on the website later. |
Why is payment in full required for some times and not for others?Some tee times on our web site require full payment online, while others must be paid at the golf course. Tee times with the biggest savings require up-front online payment. |
Can I make tee time reservations by phone?Yes, but there is an additional charge for phone bookings with a customer service agent. |
My credit card is good, why won’t your system accept it?We only accept Visa, MasterCard and American Express. Please check that your credit card information has been entered correctly. Double-check your card number and expiration date. If that does not work, complete the Contact Us form and be sure to include the error message you are receiving. |
Did I get the tee time?After completing your tee time purchase, you will be shown a Thank You page containing the details for your reservation. If you see that page, you have successfully booked the tee time. If not, please complete the Contact Us form. |
What about sales tax?Most tee times do not include sales tax. However some courses do include Sales Tax in the price of the tee time. If Sales Tax is included you will see the Tax Included Icon on the specific tee time. You can also Click on any tee time, and check Tee Time Details, to determine if sales tax is included. |
Do you charge a transaction fee?Yes, a transaction fee will be charged on most reservations made on our website or through our Call Center. |
Is the transaction fee refundable?Our tee times are non-cancelable and non-refundable. If the golf course is closed due to weather we will issue a refund for any fees paid online. |
How far in advance are tee times available on the website?Most tee times are available 14 to 30 days in advance. However, there may be times from some courses available up to 90 days in advance. |
Frequent Golfer FAQs
What is the Frequent Golfer program?Frequent Golfer is the GolfNow loyalty program that replaces the GolfNow Rewards program. Golfers who book 10 eligible rounds on GolfNow during a calendar year are Frequent Golfers under the new Frequent Golfer program. |
What are the benefits of the Frequent Golfer program?Upon reaching Frequent Golfer status, you can book as many rounds as you like on GolfNow and pay no transaction fees. Other benefits include entries to win member exclusives, which may include:
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How do I join the Frequent Golfer program?GolfNow registered users are automatically enrolled in the Frequent Golfer program and can book rounds toward free transactions beginning Jan. 1, 2012. |
How do I become a Frequent Golfer?There are two ways to become a Frequent Golfer.
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What is the difference in benefits for a customer who has been “grandfathered in” versus a customer who earned Frequent Golfer status by playing 10 rounds in a calendar year?Partial Benefit: A customer who is “grandfathered in” as a Frequent Golfer at the beginning of the program will receive a “partial benefit.” He will pay no transaction fees for all of 2012 (until midnight Pacific Time, Dec. 31, 2012). He must book and play 10 rounds during 2012 to maintain Frequent Golfer status in 2013. Full Benefit: A customer who earns Frequent Golfer status by playing 10 rounds within a calendar year will pay no transaction fees for the remainder of that year and all of the next year. For example, if a customer becomes a Frequent Golfer in March 2012, he receives free transaction fees on eligible rounds for the rest of 2012 and all of 2013. During 2013 he must play 10 more rounds to keep the benefit in 2014. (As long as he books 10 rounds a year, he will remain a Frequent Golfer in perpetuity). |
What do we mean by eligible rounds?Certain rounds awarded with promo codes or redeemed offline through Deal Caddy may not be eligible. |
If I book a foursome, do I get credit for all 4 rounds?Yes, if you are the purchaser of a transaction, you will get credit for all rounds in that transaction. For example, if you book a foursome, all 4 rounds will be applied to your Frequent Golfer status after the play date. |
When can I start applying rounds toward Frequent Golfer status?Any eligible rounds booked on or after Jan. 1, 2012, will apply toward Frequent Golfer status after the play date. |
If I book a round in 2011 and play it in 2012, will it count toward Frequent Golfer status?? No, rounds booked in 2011 are part of the old Rewards program. Only rounds booked on or after Jan. 1, 2012, can be applied toward Frequent Golfer status. |
If I book an eligible round in 2012 with a play date in 2013, will it count toward Frequent Golfer status?Yes, it will count toward Frequent Golfer status in 2013. Rounds are applied toward Frequent Golfer status after the play date. |
When will my rounds be applied toward my Frequent Golfer status?Rounds will be applied toward your Frequent Golfer status within 24 hours after your play date. Frequent Golfer status is awarded after the play date of the tenth eligible round. |
If I have 8 rounds applied toward Frequent Golfer status, and then I book a foursome, will I get free transaction fees on 2 of those rounds ?No, a customer can only get free transactions after they have reached Frequent Golfer status. Customers reach Frequent Golfer status after the play date of their tenth round. Any rounds booked prior to reaching Frequent Golfer status will not include free transaction fees. |
Once I’ve earned Frequent Golfer status, how do I maintain it?To maintain the benefits of Frequent Golfer status, year after year, all you have to do is book ten rounds per calendar year on GolfNow. |
Can I carry over rounds from year to year to apply toward Frequent Golfer status?No, the rounds must all be played within the same calendar year to count towards Frequent Golfer status. Customers cannot accumulate rounds over multiple years. At the end of the calendar year, all rounds applied toward Frequent Golfer Status will expire. |
Can customers combine Frequent Golfer accounts?No, accounts cannot be combined. |
I’m a Frequent Golfer but I still see some amount due in “Taxes and Online Fees".Although Frequent Golfers enjoy free transaction fees, you will still be charged taxes based upon the physical location of the golf course. |
Does a Frequent Golfer get free transaction fees in every GolfNow market?Free transactions are currently not available in Wisconsin. |
What happened to the old GolfNow Rewards program?The old GolfNow Rewards program is retired as of December 31, 2011. Our new Frequent Golfer program launches on Feb. 2, 2012. |
Why is GolfNow retiring the GolfNow Rewards program?GolfNow is retiring the GolfNow Rewards program because we are launching a new Frequent Golfer program that will provide even greater benefits to our most loyal golfers. Once you qualify for status, you automatically save money on virtually every booking, as transaction fees are waived on your behalf. The more you play, the more you save, period. Plus, GolfNow will also be awarding customers a variety of golf related benefits, such as free tee times, additional discounts, and tickets to golf events. The more you play, the more opportunities you have to be awarded. |
What happened to my points earned from the old Rewards program?Your points have been retired since 1/1/2012. GolfNow users with a minimum number of points should have received an email from GolfNow that contained a code for GolfNow Green, essentially a credit that can be used at any point in 2012 against select Hot Deal inventory on GolfNow.com. Further, certain golfers with a substantial number of bookings were provided with automatic “Frequent Golfer” status in our new program. If you have further questions about your previous point balance, please email rewards@golfnow.com. |